Compliance with Title VI of the Civil Rights Act of 1964
Citibus is committed to a policy of non-discrimination in the conduct of its business, including its Title VI responsibilities, and to the delivery of equitable and accessible transportation services. Citibus is committed to ensuring that no person is excluded from participation in or denied the benefits of its services on the basis of race, color, or national origin, as provided by Title VI of the Civil Rights Act of 1964, as amended.
Any person who believes that he or she has been subjected to discrimination under Title VI on the basis of race, color or national origin may file a class VI complaint with Citibus within 180 days from the date of the alleged discrimination.
Complaints may be filed in writing with the Citibus Director of Human Resources and addressed to:
Director of Human Resources
801 Texas Ave.
Lubbock, Texas 79401
Complaint forms may be requested by calling 806.775.3640. Citibus will provide assistance to anyone who has limited ability to communicate in English.
Citibus management, staff and all employees are committed to carrying out all responsibilities set forth by Title VI of the Civil Rights Act of 1964, as amended. It is a cumulative effort by all Citibus employees to ensure all persons have equal access to all its services. Title VI complaints are taken seriously and are investigated in its entirety. For additional information regarding Title VI and your rights, please contact Citibus at 806.775.3640.
Citibus does not provide service on Sundays or the following holidays:
All the buses are wheelchair accessible. However, not all stops may be easily accessible.
Citibus does not offer transfers. One must buy a day pass or pay each time one boards the bus.
Yes. Citibus offers two options for picking up your groceries.
The trolleys are used on Tech Campus and special events, such as the First Friday Art Trail. We also provide shuttles for Tech football. The cost is $5.00 round-trip for football. Citibus passes are accepted on shuttles as payment.
Transportation for special events service is available, however, it falls under Charters. Click here for more information on charters. To make a Charter Service Request or for more information regarding charter services, please call 806.775.3640, Select 1 for English OR 2 for Spanish, then ext. 222
People with speech, hearing or vision loss who find it challenging or impossible to use a traditional telephone can contact Citibus by using Relay Texas. Relay Texas services are available 24 hours a day, 365 days a year. For Relay Texas services call 1-800-735-2989 , or the Relay Texas number 711.
Call 806.775.3640, Select 2 for Spanish then ext 4.
Call 806.775.3640 or email [email protected]
Citibus has routes that cover the TTU Campus:
Citibus also has several routes that travel to apartment complexes throughout the city, the routes include:
Overton Park North
Overton Park South
Google trip planner is available on the Citibus homepage , and can also be accessed on your smartphone, or you can call 806.775.3650.
We offer weekly and monthly passes.
Registration for each program is required, at which time a picture I.D. will be provided by Citibus. A picture I.D. must be carried with CitiKids and CitiSummer passes. Proof of age is required. Student I.D required for university pass.
Please call 806.775.3640 for CitiAccess scheduling.
If you cannot ride the fixed routes you may be eligible for a curb-to-curb service called CitiAccess. CitiAccess is a demand response transportation service to eligible passengers based upon criteria established by the Americans with Disabilities Act. These are individuals who are unable to utilize the regular Citibus fixed-route service. CitiAccess runs from 4:30am to 8:00pm Monday - Saturday. For more information, call 806.775.3640, Select 1 for English OR 9 for Spanish, or 806.767.2388 (TDD).
You may bring animals on the bus as long as they are caged and/or muzzled.
Service animals are allowed on the bus without being caged and/or muzzled. To be deemed as a service animal, the animal should be trained to perform as a service animal and must be trained to work or complete tasks to aid the passenger.
Service begins at 5:25 a.m. and ends at 7:45 p.m., Monday through Friday.
Saturday service begins at 6:45 a.m. and ends at 7:55 p.m.
Citibus provides no fixed route service on Sunday. The routes run every 30 minutes in the morning until 10 a.m. and then each hour from 2:30 until 6:45 p.m.
Citibus is a flat fare service. There are no zones, and we do not charge higher fares for peak times.
Just pull the cord or ask the operator and they will stop if it is a safe location.
All the buses start and end their routes at the Downtown Transfer Plaza. You can catch any route you need there.
System maps are available on each bus, at the Downtown Transfer Plaza, and at the Citibus Main Office at 801 Texas Avenue. Interactive Routes and time tables are available online and are accessible on smartphones.
Unfortunately Citibus operators do not issue change cards. Only correct change will be accepted. This is for the safety of our operators and our passengers.
Yes. Each Citibus has a rack large enough to accommodate two bicycles.
Citibus does not allow food or open drinks on buses. If the drink container has a closed lid, you are permitted to bring your coffee.
Yes. Just call 806.775.3640 and ask for lost and found.
Temporary Fare Information
Due to COVID-19, we implemented a temporary fare structure effective August 3, 2020 until further notice.
On Fixed Routes
CitiAccess & Citibus On-Demand
Regular Fare Information
On Fixed Routes
$52.50 Season Passes